Production routes
Bespoke tailoring is produced through approved makers in Nigeria. The Maya Collection is a separate product line intended for fulfilment through approved international manufacturing and logistics partners once each product route is verified.
Production and delivery estimates
Every quote states an estimated production period and delivery method. Estimates are not guaranteed arrival dates. Measurement changes, customer approvals, fabric availability, production capacity, courier operations, customs and events outside our reasonable control can cause delays.
International delivery
Customers must provide an accurate address and reachable telephone number. International customers are responsible for destination-country import restrictions, customs duties, import VAT, clearance charges and local taxes unless the written quote expressly states otherwise.
Cancellation before production
Contact us immediately. If fabric, blank products or personalised materials have not been purchased and production has not started, we will refund the amount paid less any disclosed, non-recoverable payment or sourcing cost.
After production begins
Bespoke, made-to-measure, printed, embroidered and personalised products generally cannot be cancelled or returned for change of mind once materials have been bought, cut or customised. This does not affect rights relating to faulty, damaged or incorrectly supplied goods.
Damage, defect or wrong item
Report a problem within 7 days of delivery with the order reference and clear photographs. Keep the item unused, unworn and in its original packaging while it is assessed. Depending on the issue, the remedy may be repair, replacement or refund. Do not send a return until written return instructions are issued.
Approved refunds
Approved refunds are returned to the original payment method where possible. Payment-provider and bank processing times are outside our control. Original delivery and customs charges are not normally refundable unless the item was faulty, damaged or incorrectly supplied and applicable law requires reimbursement.